When do I get my certificate email from TurboTax audit defense?

June 23, 2020 by Robin Scott-Hutchens, EA
email symbol on smart phone

If you use TurboTax to prepare your tax return every year, you have probably noticed a screen that asks if you would like to add the service of audit defense to your order. TaxAudit provides the audit representation service. And if you have elected to add this feature, you’re not alone. TaxAudit has more than 12 million members (those who have purchased the service) worldwide.

Once you make this purchase through TurboTax, you will receive confirmation of your purchase in a certificate sent to the email associated with your TurboTax account. TurboTax must first notify TaxAudit of the purchase, so receiving your certificate may take a little while. If you added audit defense while filing your taxes and you file during a very busy period, in the days just before the filing deadline, for example, it might take five or six days to receive the confirmation email. When customer volume is lower, you may receive it in as little as one day. Be sure to keep an eye on your junk or spam folders as well.

Once your audit defense purchase has been imported into TaxAudit’s system, you are welcome to visit the TaxAudit website to download your certificate and membership packet. If you feel sufficient time has passed and you still have not noticed an incoming email, you can reach out to TaxAudit’s customer service who can assist you.

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Robin Scott-Hutchens, EA
Corporate Trainer

 

Robin Scott-Hutchens is an Enrolled Agent who has worked in the tax industry for over a decade.   She has a Bachelor of Science degree in Accounting.  Her love of taxes has led her to prepare taxes with large corporations as well as private practice.  She joined TaxAudit in 2016 as an Audit Representative where she enjoyed working with taxpayers to help them navigate the stressful landscape of being audited.  She then moved to the Learning and Development Team at TaxAudit, where she now serves as a Corporate Trainer.  When she is not preparing tax returns or teaching tax concepts, she enjoys reading and writing about taxes, being outdoors, and petting any dog that will allow her to do so.


 

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